Returns, Exchange & Refund Policy
We want you to be completely satisfied with your purchase. Please review our policy below.
Policy by Product Type
| Product Type | Return? | Exchange? | Refund |
|---|---|---|---|
| Energised Idols / Murtis | No | No | No — all sales final |
| Non-energised Idols | 14 days | 14 days | After item reaches seller |
| Puja / Ritual Items | 14 days | 14 days | After item reaches seller |
| Gemstones & Malas | 14 days | 14 days | After item reaches seller |
| Books & Scriptures | 14 days | 14 days | After item reaches seller |
How the Return Process Works
Raise a Return/Exchange Request
Go to My Orders and click "Return / Exchange" on the eligible order, or contact our support team.
14-Day Window
The return window is 14 days from the confirmed delivery date. Products must be unused and in original packaging.
Return Pickup via Shiprocket
Reverse pickup is scheduled via Shiprocket. You will receive a WhatsApp confirmation with pickup details.
Verification & Refund
Refund is initiated only after the item is received and verified at our warehouse. Refund is credited to your original payment source within 5–7 business days.
COD Orders
For Cash on Delivery orders, refund is processed via bank transfer (NEFT). Bank details will be collected during the return process.
Notifications During Returns
Return Requested
WhatsApp: Return pickup scheduled confirmation
Refund Initiated
SMS: Refund amount + expected credit timeline
Frequently Asked Questions
Need to raise a return or exchange request?